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Intel's Official Response on the Instability of 13th/14th Gen Core Laptops: Different from Desktops

kyojuro Thứ Hai, 22 tháng 7, 2024

The instability issues of Intel's 13th/14th generation Core K-series processors remain unresolved, with the company yet to pinpoint the exact cause. Intel has identified a bug in the eTVB acceleration algorithm and recommends updating the BIOS and setting more conservative power consumption and voltage limits.

Just as the situation seemed under control, new issues have surfaced, this time affecting mobile processors.

Matthew Cassells, founder of Alderon Games Game Studio, claims that Intel's 13th/14th generation Core notebooks have also faced instability and crashes, albeit less frequently than the desktop K-series.

He posted: "We have several notebooks experiencing the same crash problem, but the probability is lower than on the desktop."

However, he did not disclose which processor models were involved or the specific scenarios in which the instability occurred.

Intel's Official Response to Instability in 13th/14th Generation Core Laptops

In response, Intel quickly issued an official statement:

"Intel has learned of a small number of reports of instability in 13th/14th generation Core mobile processors. Based on our in-depth analysis of the instability issues in 13th/14th generation Core desktop processors, it has been confirmed that mobile products do not have the same problem."

"System crashes and instability in 13th/14th generation mobile systems can stem from a variety of software and hardware issues, which are quite common."

"As always, if users encounter problems with their Intel notebooks, they are encouraged to contact the system manufacturer for support."

Intel's Core HX series, designed for high-end notebooks and gaming laptops, is essentially a repackaged version with limited frequency and power consumption tailored for desktop products. However, due to less extreme performance demands, these issues theoretically shouldn't arise.

Moreover, current reports suggest these crashes are isolated incidents with varied causes across systems, software, and hardware, making it difficult to draw definitive conclusions at this time.

We await further developments. Hopefully, Intel will identify the root cause soon and resolve the K-series issues entirely.

Intel's Official Response to Instability in 13th/14th Generation Core Laptops

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